211 Palm Beach/Treasure Coast
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211 Palm Beach/Treasure Coast’s mission is to save lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day.
| Competition Year |
2023 |
| Organizations eligible to apply |
Other (FOR GRANT POOL ONLY, includes Wellington little leagues) |
| Type of Entry |
Charity (Providing short term, immediate needs) |
| Annual Budget |
$250,000 or more |
| Length of Support & Services Provided |
Both short-term & long-term support |
| Significant Achievements in the Past Two Years (Max 200 words.) |
211 has celebrated many achievements and expanded our services by taking on several new projects that enhance our impact within our community. These projects include expanding 211's Crisis Chat capabilities after becoming a National Backup Center for the National Suicide Prevention Lifeline (Lifeline), a statewide First Responders Hotline, and a violence prevention program with law enforcement to prevent mass shootings and save lives. The July 2022 launch of the nationwide 3-digit dialing code (988) for suicide prevention through the Lifeline significantly increased our call volume. Our agency is the only regionally contracted crisis center with the Lifeline, and as such all calls made to the Lifeline are routed to our 24-hour Resource Center. Our agency also implemented a state-of-the-art phone system to support this increased volume and preserve our continuity of operations. In light of this expansion, our agency has had to significantly scale up our staffing and operational capacity to ensure that no member of our community is left waiting to receive the resources and support that saves lives. Additionally, 211 has taken steps towards launching a capital campaign to construct a new facility to house the future of our operations and ensure our long-term sustainability. |
| Provide Description of How Money Would be Spent (Max 200 words.) |
For 51 years, the 211 HelpLine has been dedicated to saving lives in the communities that we serve as the only 24/7 community helpline and crisis hotline. Our highly trained Resource Center Specialists are always here to provide those who request help from our agency with appropriate resources and emotional support, including crisis intervention and suicide prevention services. During times of disaster, 211 is a central hub of disaster-specific information to keep those who we serve safe and informed. In addition to our core program, the 211 HelpLine, our agency operates six other in-house programs that provide advocacy and care coordination to the most at-risk populations within our service region, including veterans, caregivers, children, and the elderly.
211 continuously seeks to diversify our funding sources to allow our vital programs to provide high-quality services to those in need on a completely free basis. It currently costs approximately $10,000 to operate our 211 HelpLine Resource Center for 24 hours. We are able to respond to between 200-300 requests for help from individuals in crisis, including 10 calls related to suicide, on a daily basis. 211 is a beacon of hope for those in our community who are facing life’s greatest challenges. |
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Download List of Board Members, specifying which are Palm Beach County based (PDF only)
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Download Clause of Non-Discrimination
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| Do you partner with other organizations? |
Yes |
| List of partners (Enter N/A if none) |
Collaboration is at the heart of 211’s services. We consider each of the over 1,600 community support and health and human services agencies in our service region that are included within our extensive resource database to be our collaborators. |
| Year incorporated with IRS |
1971 |
| Executive Director |
Sharon L’Herrou |
| Agreement |
I confirm that above information is true and agree with the terms and conditions as outlined above. |
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